Skip to content

FAQ

Questions

Answers to common questions about the products, their use and where to buy.

11 questions

Products

3 questions

How do I know which product suits my skin?

Take the skin assessment to see a suggested routine, or filter the products by skin type and concern. Every product page also lists the skin types it suits.

Can I use vitamin C and retinol together?

In Age Shield, yes: retinol and vitamin C each sit in a liposome of their own and do not interfere with each other in the formula.

Are Eternocell products suitable for sensitive skin?

Many formulas are anti-allergic and marked with that badge on their page. Before first use, try a little on the inside of your wrist or behind your ear.

How to use

3 questions

In what order should I use the products?

Five steps: cleanser and toner, a treatment serum or cream, eye care, moisturiser — and in the morning, sunscreen last.

How often should I apply sunscreen?

Every day, in every season, even when it is cloudy. Reapply every two hours, and after swimming or heavy sweating.

How often should I exfoliate?

Use Acne Shield Pure Scrub two or three times a week on damp skin, avoiding the eye area.

Buying

2 questions

Where can I buy Eternocell?

Online shops, pharmacies and official representatives are listed on the Where to buy page.

Who do I contact about partnerships or becoming a representative?

Use the contact form, email [email protected] or call 021-26870139.

The brand

3 questions

Who makes Eternocell?

Eternocell is a brand of Sam Salamat Emrooz, a company with more than ten years of experience in skincare.

What is liposomal delivery?

Liposomes are microscopic phospholipid capsules shaped much like the membrane of a skin cell. Actives inside them are protected from light and oxygen, reach the deeper layers more easily and are released gradually.

What does “synthetic and botanical” mean?

Synthetic actives such as vitamin C and retinol work fast but briefly; botanical extracts are slower but last longer. Eternocell formulas carry both, so results show quickly and stay.

Didn’t find your answer?

Write to us or call; the Eternocell team will answer.